Frequently Asked Questions

It depends on the toy, and the box says. The 1:16 remote control drift car is a fair example: the car itself comes with a rechargeable 7.4V pack, and the handset needs two AA batteries that you supply.

That is the general rule across the range. Where a toy has a built-in rechargeable pack, the pack is in the box. Loose AA and AAA batteries – for handsets, light-up toys and bubble guns – are not.

If the listing is not clear, message us and we will read the box for you.

The recommended age is printed on the box, and it is worth reading rather than guessing. Most of the remote control cars are marked six years and up, and the small parts in a building block set are exactly what that number is about.

Tell us the age you are buying for and we will point you at the right toys.

Message us on WhatsApp with the toy you are after. We will check and tell you straight away, which is quicker than placing the order and finding out afterwards.

Yes. Message us and we will keep it under your name until the end of the next working day. After that it goes back into stock, because somebody else is usually asking about the same toy.

Yes. Wholesale has been part of the business since 2007. Message us with what you need and roughly how many, and we will come back to you on price.

Online, at the checkout. Payment goes through HitPay, using the options on its payment page, such as FPX online banking, card or e-wallet. You enter your bank or card details on HitPay’s own page, so they never reach us or this website.

Yes, anywhere in Malaysia. The delivery charge is worked out at checkout from your address and the weight of your order, and you see it before you pay. Any order over RM 50 ships free. The timing is on the shipping page.

Message us with a photo. What happens next is on the returns page, and your rights under the Consumer Protection Act 1999 apply whatever our own policy says.